Get Started

On your phone

Download the Okta Verify App from the Apple App or Google Play store onto your smartphone.

On your computer

Access user account based on your user type shown in the table below. 

Important: When signing in, be sure to use the credentials associated with your Cardinal account. 

Using the correct credentials ensures you can successfully complete your Okta Verify setup for the Cardinal system login.

User Type	Who You Are	Link to Use
COV Agency User	You work at a VITA COV-Network agency and use an agency-provided email address to log in to Cardinal.	https://virginia.okta.com/enduser/settings    Sign in using your Cardinal username and password.
All Others	You work at a Non-COV agency or Locality, or you use a personal email address to log in to Cardinal, or are a terminated/retired employee.	https://my.cardinal.virginia.gov   Sign in using your Cardinal username and password.   Don't get locked out! If you enter your password incorrectly twice, stop immediately and click Forgot Password to easily reset it. A third incorrect attempt will automatically lock your account for 30 minutes, forcing you to wait before you can reset your password. Select Manage Your Account link.

Confirmation of an agency's network status can be found in the Agency Network Status list.

Begin Okta Verify Setup

Instruction Key: 
Steps you need to complete on your smartphone are labeled [Phone]. 
Steps on your computer are labeled [Computer].

1. [Computer] On Settings page, scroll down to Security Methods. Click the Set Up button for Okta Verify or Set up another   

COV users may need to click Set up another

2. [Computer] You will first be guided through several screens on your computer prompting you to authenticate your identity, after which the Set up Okta Verify screen will display. 
 

Once you successfully authenticate your identity using your Cardinal email and password, a QR code will display on your computer screen.

For the next step, switch to your smartphone  The Okta Verify app is needed in order to continue.

3. [Phone] Open the Okta Verify app.  

If this is the first time you are using  the Okta Verify app, you will be prompted to Add Account.	If you already use Okta Verify to access other accounts, tap the + (plus) symbol in the top right corner to proceed.	On the Choose Account Type screen, tap Organization
When prompted, tap Skip on the screen  Add Account from Another Device to proceed to QR code option on next screen.	Tap Yes, Ready to Scan	Hold your smartphone up to up to computer screen to scan QR code.  If your computer onscreen QR code has timed out, refresh the page on your computer. SAMPLE IMAGE

5. [Phone] Once the QR code is scanned, When prompted to enable passcode confirmation, choose Enable. Your smartphone will guide you through next steps. 

The app will show Account Added screen.  Tap Done to complete smartphone setup.  Proceed to next steps.
 

TEST CARDINAL LOGIN WITH OKTA VERIFY

[Computer] or [Phone] Log in to Cardinal (my.cardinal.virginia.gov) using Okta Verify for authentication. To change your authentication method from the default displayed, click the drop-down arrow beside the icon and choose Okta Verify. 

ATTENTION COV USERS:  You will only be prompted for multifactor authentication (MFA) when you log into Cardinal while off the COV network and/or off the COV VPN. Complete this step at your convenience. 

Push Notifications - Location Alerts

When using Okta Verify push notifications for authentication, it is very common for the login location displayed in the alert to not match your current physical location. It is OK to approve/authenticate if you initiated the login. 

• Why this happens: This difference is typically a result of how cell phone networks or VPNs route connection traffic, and it is a normal occurrence.

Example: