Still need functional/technical help? Send an email to VCCC@vita.virginia.gov with "CARDINAL" in the subject line and follow the guidance below. 

• Sending screenshots?
  • Attach a document with the screenshots as opposed to inserting them into the body of the email. 
  • DO NOT include sensitive personal information on those screenshots. Make sure sensitive data is blurred or cropped out. 
• Do not send “encrypted” emails (i.e., Virtru).
• Do not copy other mailboxes when submitting ticket.

Copy and paste the fields below into your email to use as a guide for submitting a ticket:

Business Unit (if known):

Agency / Locality Name:

First and Last Name:

Phone Number:

Email Address:

Description of Issue:

(Please include as much detail as possible: screenshots, steps to replicate, navigation instructions, relevant files, and any report names to allow us to serve you quicker.)